Return & Refund Policy

🔄 Return & Refund Policy – Samanistan

Thank you for shopping at Samanistan.
We strive to ensure you are completely satisfied with your purchase. Please read our Return & Refund Policy carefully.

📦 Return Eligibility

We accept returns only under the following conditions:

• The item received is damaged, defective, or different from what was ordered.
• The item must be unused, in its original packaging, and include all accessories.
• Return requests must be submitted within 7 days of receiving your order.

🚚 How to Request a Return

To initiate a return:

• Submit a request via the Contact or Support section on our website within 7 days of receiving your item.
• Provide clear pictures of the product showing the defect, damage, or incorrect item.
• Our team will review the request and guide you through the return process if approved.

🔁 Return Approval

• Once your return request is submitted, it will be verified by our team.
• If approved, you will be eligible for either a replacement or a refund, based on product availability.
• Please note: Returns without prior approval will not be accepted.

💳 Refunds

• Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
• If approved, the refund will be processed within 7–10 business days and credited to your original payment method.

🚫 Non-Returnable Items

We do not accept returns for:

• Orders canceled due to change of mind
• Items damaged due to misuse or mishandling
• Personal care, innerwear, or hygiene-related items for safety reasons

⚡ Cancellations

• You may cancel your order before it is processed without any charges.
• Once an order is processed or shipped, cancellation is no longer possible.

🛡 Our Commitment

At Samanistan, we are committed to offering a safe, fair, and transparent shopping experience.
If you have any questions or concerns, please use the support options available on our website—we’re here to help!